Who we are
AF Luxury Travel Concierge is an independent travel-advice business operated by Ana Farenden in Leicestershire, United Kingdom, and affiliated with InteleTravel. For the personal information described in this notice, AF Luxury Travel Concierge acts as the data controller unless another organisation tells you it is responsible for a particular booking service.
Information we handle
When you ask for a quote or contact us, we may handle:
- Your name and contact details.
- Your preferred destination, departure airport, dates and budget.
- The number and ages of travellers.
- Your accommodation, accessibility and travel preferences.
- Messages and correspondence sent by WhatsApp, email or telephone.
- Booking details supplied later when you decide to proceed.
Please do not put passport numbers, payment-card details or detailed medical information into the website enquiry form. If information of this kind is genuinely needed, we will explain a more appropriate way to provide it.
How the website enquiry works
The quote form does not save your answers to our website or a website database. It prepares a message on your device and opens WhatsApp. Nothing is sent to us unless you review and send that WhatsApp message yourself.
How and why we use your information
We use information to respond to enquiries, research suitable travel, prepare quotes, arrange and administer bookings, provide customer support, keep appropriate business records, meet legal or regulatory responsibilities and protect the business from fraud or misuse.
Depending on the circumstances, we rely on taking steps at your request before entering into a contract, performing a contract with you, our legitimate interests in operating and protecting our travel-advice business, and compliance with legal obligations. We would seek consent separately before using your information for optional direct marketing.
How long we keep information
We keep personal information only for as long as it is reasonably needed for the enquiry, quote or booking, and afterwards where required for legal, accounting, regulatory or dispute-handling purposes. Unsuccessful enquiry information is periodically reviewed and deleted when it is no longer needed. You may contact us to ask about or request deletion of your information, subject to any requirement for us to retain it.
How we protect information
The website uses encrypted HTTPS connections, restricted browser-content rules and a minimal-data design. The website itself does not maintain customer accounts, accept payments or store quote-form submissions. No online service is completely risk-free, so please use WhatsApp and email carefully and do not send sensitive details unless we have agreed an appropriate method.
Information about children
Our services are intended for adults arranging travel. For an initial family-holiday quote, please provide only the number and ages of children—not their full names, photographs, passport details or medical information. If further information is needed for a booking, we will explain why and how to provide it.
Your information rights
Depending on the circumstances, you may have rights to ask for a copy of your information, correct it, request deletion, restrict or object to its use, or receive certain information in a portable form. You can also withdraw consent where consent is the basis being used.
If you are unhappy with how your information is handled, please contact us first so we can try to resolve it. You also have the right to complain to the UK Information Commissioner’s Office through ico.org.uk.
Contact us
Ana Farenden · Leicestershire, United Kingdom
Email: aftravel.concierge@gmail.com
Telephone and WhatsApp: 07895 014896